‘Digital Eavesdropping’: The Consumer Goods Giant Looks to Exploit Vaseline’s Social Media Breakthrough.
First identified over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline could hardly be considered an clear candidate for digital platform algorithms.
Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, in which large companies are allocating substantial funds to content creators and devoting less capital to promoting products in traditional media.
A Journey from Drilling to Digital
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who observed drillers applying to their skin with a derivative of drilling. Now, a flood of amateur-created clips have recorded its extensive utilization in “everyday tips”.
Promoted as a remedy for cleaning shoes or making fragrance last longer, as well as a fix for noisy doorways. It has even been deployed to prevent the annoyance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers.
Claims that Vaseline reduced the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could extend fragrance and restore leather handbags. Suggestions it could brighten smiles or lengthen eyelashes were debunked.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This tracking of digital spaces to shape commercial tactics has been termed “social listening”. Fernando Fernández, freshly instated, has stated the intention is to spend half of its colossal advertising budget on digital creator content.
Adapting to New Consumer Habits
Selina Sykes, who is heading the digital initiative, said the company was merely adjusting to novel methods of reaching consumers. She said engaging on social media “without killing the party” was paramount.
“How can companies join discussions credibly? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Now it’s many conversations, many communities. The evolution of platform algorithms means that these communities feel niche, but they’re not.
“Ensuring your product is discussed by users, recommended by peers, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Fundamental Consumption Turn
This plan mirrors dramatic transformations happening in audience habits, with younger consumers spending more time on social media platforms than traditional TV, print, or radio.
The transition is visible in drops in TV and print advertising. In the UK, advertising income for leading TV channels have dropped substantially in real terms since 2019.
The Creator Economy Boom
It also reflects a media convergence as large companies almost become production houses themselves, partnering with a multitude of digital creators to promote their goods.
Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and their time is increasingly on digital video and image apps than they are watching live TV or reading print.
“A lot of brands are telling us audiences believe endorsements from the creators they engage with more than they trust ads. That’s a consistent trend.”
He added firms may also cut expenditures by investing in creators over big traditional media campaigns, which also enables easier content adjustment to see what works.
Such methods are increasing. Promotional expenditure on the creator economy is growing fourfold quicker than the broader media sector. Stateside, it has increased by over 100% since 2021 and is projected to reach multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Even with this transformation, experts said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to drive countrywide discourse.
The executive noted: “A top-tier ROI marketing event is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”